Anonymous sms sender online code#
Code of Practice - Complaint handling:Ĭode of practice for Complaint (COP-Complaint) to be developed by TSPs with reference to Schedule -III of TCCCPR, 2018.Įvery TSP is required to comply with the submitted COPs, provided that any provision in Code(s) of Practice shall not have effect to the extent of being inconsistent with the regulations. It is a quick way to give TSPs information about UCC or spam activity so they can identify spam trends and potential compliance issues. When you report UCC or spam, TSP does not register this as a complaint. Any other means as may be notified by the Authority from time to time.Web portal with authentication through One Time Password (OTP) or.Mobile app developed in this regard either by the Authority or by any other person or entity and approved by the Authority or.
Interactive Voice Response System (IVRS) or.Your TSP will share a complaint ID through which you can track your complaint or report and actions taken against it. When you make a complaint, TSP will ask you for: Make a complaint or report about UCC or spam: These reports would not lead to action against the sender at first hand but would aid in finding such spammers proactively. īut complaints made beyond 3 days are considered Reports. You receive UCC/Spam on so you must complain before. These complaints are entitled for further investigation and may lead to action against senders. Difference between making a complaint and reporting UCC or spam:Īny complaint made within 3 days from the date of UCC/Spam are considered valid complaints. There is a difference between making a complaint and reporting UCC or spam. This won't stop all messages but it may allow TSP to take action. If you think the message or call received is UCC or spam, you can complain or report it to your Telecom Service Provider (TSP).
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